Premium Twin Room
- 2 Single beds
- Shower
- Heating
- Air conditioning
Hotel · Krakow · Lesser Poland
Hotel Polonia
A 3-star stay in the heart of Krakow's Old Town, just steps from the main station and a short walk to the central square.
- Free Wi-Fi in public areas
- 24-hour reception and luggage storage
- Paid airport shuttle available
8.4
Great
4168 reviews
Booking.com 8.4 · 4168 reviews
About
Hotel Polonia
Hotel Polonia sits on Basztowa Street, placing you within Krakow's Old Town, a UNESCO-listed area of historic architecture. The main railway station is about 200 metres away, making it convenient for arrivals, and the central square is roughly a 5-minute walk. Guests often highlight the ease of reaching both the old town and transport links.
The hotel provides a straightforward, comfortable base. Rooms range from twins and doubles to an apartment, each equipped with air conditioning and heating. Public areas have free Wi-Fi, and the restaurant serves breakfast and other meals, with special diet menus available. A paid airport shuttle can be arranged, and parking is offered for those arriving by car.
- No smoking on site
- Free Wi-Fi in public areas
- Parking
- Safe deposit box
- 24-hour reception
- Pets allowed
In brief
What works, what to weigh
+
Strengths
4 reasons to book- Well-liked breakfast and dining — Guests frequently commend the breakfast as generous, varied, and tasty, with fresh fruit. The on-site restaurant also receives positive mentions for menu quality.
- Central location near station and old town — The hotel is within a short walk of both the main railway station (about 200 m) and Krakow's central square, making it easy to explore the historic centre and connect to transport.
- Attentive and helpful staff — Many reviews mention the friendliness and helpfulness of the staff, from local tips to accommodating early departures with a takeaway meal basket.
- Good value for the price — With rates from £64 per night and positive feedback on cost-effectiveness, the hotel is seen as good value given its location and facilities.
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Worth weighing
4 to weigh- Rooms could be more spacious or polished — While some guests found rooms spacious, the rating for rooms and cleanliness is a modest 5 out of 10, suggesting that expectations for comfort and upkeep may not always be met.
- Potential for street noise — One reviewer specifically noted that a rear-facing room meant no trams kept them up, implying that front-facing rooms might experience some tram or street noise given the central location.
- Check-in window is limited — Check-in is only between 14:00 and 23:59, which may be inconvenient for late arrivals after midnight. The 24-hour reception can assist, but you cannot formally check in after that time.
- Mixed reviews on service consistency — While most praise the staff, one review gave a low rating of 5, indicating that service may vary. The overall price and service rating of 7 reflects some inconsistency.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Deluxe Double Room
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Air conditioning
Double Room
- 1 King-size bed
- Shower
- Heating
- Air conditioning
Twin Room
- 3 Single beds
- Shower
- Heating
- Air conditioning
Twin Room
- 2 Single beds
- Shower
- Heating
- Air conditioning
Apartment
- 1 Double bed
- Shower
- Coffee machine
- Heating
- Bathtub
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
General
- No smoking on site
- Free Wi-Fi in public areas
- Parking
- Safe deposit box
- 24-hour reception
- Pets allowed
- Security
- Luggage storage
- Lift
- Housekeeping
Services
- Paid airport shuttle
- Tours/Ticket assistance
- Meeting/Banquet facilities
- Fax/Photocopying
Room Amenities
- Air conditioning
- Heating
- Sitting area
- Tea and coffee facilities
- Ironing facilities
- Free toiletries
- Electric kettle
- Flat-screen TV
- AM/FM alarm clock
- Cots
- Parquet floor
Food & Drink
- Restaurant
- Special diet menus
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.4/10 from 4,168 reviews
Booking.com · 8.4 · 4168 reviews
8.4Verified guest“Well-equipped and a hot breakfast on offer.”
8.4Verified guest“Perfectly placed, spotlessly clean, with a generous and varied breakfast, good restaurant menus, and attentive staff.”
8.4Verified guest“Efficient service and tasty breakfasts. The location is pleasant, about 1 km from the Home Army Museum. A really lovely stay, nothing was too much trouble – I'd return.”
8.4Verified guest“A warm welcome, perfect breakfast, and comfortable room.”
8.4Verified guest“Spacious and clean room with a quiet rear view – no tram noise. Friendly staff shared local tips. The location is ideal for exploring the old town.”
8.4Verified guest“Great value and superbly placed, just 200m from the central square and the station.”
04 — Location
Getting around Krakow
The property sits in Krakow.
Old Town: The hotel is in Krakow's Old Town, a historic area with architectural monuments. The central square (Rynek) is about a 5-minute walk, ideal for sightseeing and dining.
Main Railway Station: The station is approximately 200 metres away, offering direct connectivity, including airport trains. This makes the hotel convenient for arrivals and day trips.
Home Army Museum: Around 1 km from the hotel, this museum is mentioned by guests as a point of interest, adding to the options for cultural visits.
Basztowa 25, Krakow, Lesser Poland, 31-156, Poland
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 14:00-23:59
- Check-out
- By 11:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Allowed
- Property
- 56 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 14:00 to 23:59, and check-out is until 11:00.
Is parking available at the hotel?
Yes, parking is available on site.
Are pets allowed?
Yes, pets are allowed at the hotel.
Is breakfast included in the room rate?
The hotel offers breakfast, and guests describe it as generous and varied. It is not specified whether it is included in the price, so you may want to confirm with the hotel.
Is there an airport shuttle service?
Yes, the hotel offers a paid airport shuttle service.
Does the hotel have air conditioning in the rooms?
Yes, air conditioning is listed as an amenity in all room types.
The bottom line
Hotel Polonia is a sensible choice for travellers who prioritise location and value. It offers a solid, no-frills stay in the heart of Krakow, with a breakfast that earns consistent praise. Just bear in mind the modest room ratings and limited check-in hours.
8.4Best for location-focused travellers who value a good breakfast.
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